---
title: "Clarifies onboarding pricing"
summary: "The price, visit schedule and billing on an onboarding link read as three different deals."
slug: onboarding-pricing
date: 2026-10-27T00:00:00.000Z
tags: ["onboarding", "payments", "customers"]
ref: "30"
status: published
links:
  - label: "Customers, where onboarding links live"
    url: "https://poolcloud.com/app/customers"
url: https://updates.poolcloud.com/onboarding-pricing
site: "PoolCloud updates"
---

# Clarifies onboarding pricing

## The problem

> "The service frequency sitting between dollar amount and billing frequency is super confusing and silly."

- "$325 · Weekly · Monthly" read as charged weekly and monthly.
- The office saw per visit; the customer's page said per month.

## What we considered

### A. Price with unit toggle {chosen}

![A](https://updates.poolcloud.com/media/poolcloud/onboarding-pricing/30A.png)
- Smallest change; the unit sits right beside the amount.

### B. One fill-in sentence

![B](https://updates.poolcloud.com/media/poolcloud/onboarding-pricing/30B.png)
- Reads like the deal itself, but blanks are fiddly on phones.

### C. Two grouped sections

![C](https://updates.poolcloud.com/media/poolcloud/onboarding-pricing/30C.png)
- Clear split, but takes the most room.

## What we went with

- The price carries its unit: per month or per year.
- The visit schedule moved below the price.
- A preview shows the exact text the customer will see.
- The strip, join page and Money tab use the same words.

The price, its unit and the visit schedule now read as one deal. What the office sets is word for word what the customer sees.