---
title: "Adds billing address"
summary: "New customers could not give a billing address separate from the pool address."
slug: billing-address
date: 2026-10-27T00:00:00.000Z
tags: ["onboarding", "invoices", "customers"]
ref: "38"
status: published
url: https://updates.poolcloud.com/billing-address
site: "PoolCloud updates"
---

# Adds billing address

## The problem

> "ask them for a service address and a billing address. Assume it's the same and give them an option to make it different."

- Bills always went to the pool address.

## What we considered

### A. Checkbox in address editor

![A](https://updates.poolcloud.com/media/poolcloud/billing-address/38A.png)
- Fewest rows, but the choice hides inside the editor.

### B. Billing row always shown

![B](https://updates.poolcloud.com/media/poolcloud/billing-address/38B.png)
- Nobody wonders where bills go; one more row.

### C. Where bills go question {chosen}

![C](https://updates.poolcloud.com/media/poolcloud/billing-address/38C.png)
- Most explicit; one more block on the page.

## What we went with

- A Billing address section: The pool address or Somewhere else.
- Somewhere else opens a billing address row.
- Invoices, print and pay pages bill to it when given.
- The office can set it later on the Location sheet.

Bills go to the pool address unless the customer says otherwise. If they pick Somewhere else, they enter the billing address and invoices use it.